| 000 -LEADER |
|---|
| fixed length control field |
01795nam a22003137a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
PE-LiMC |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20190131124448.0 |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION |
|---|
| fixed length control field |
ta |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
140203s2001 pe ||||grb||| 00| 0 spa d |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
PE-LiMC |
| Transcribing agency |
PE-LiMC |
| 041 ## - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
Es |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.08 |
| Item number |
C8 9 |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| 9 (RLIN) |
19858 |
| Personal name |
Huete, Luis María |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Servicios & beneficios : La fidelización de clientes y empleados; la inteligencia emocional en los negocios |
| Statement of responsibility, etc |
Luis María Huete ; con la colaboración de Juan Serrano e Iñigo Soler |
| 260 3# - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
Lima |
| Name of publisher, distributor, etc |
Universidad Peruana de Ciencias Aplicadas |
| -- |
Empresa Ed. El Comercio |
| Date of publication, distribution, etc |
2001 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
244 páginas |
| Dimensions |
25 cm. |
| 440 ## - SERIES STATEMENT/ADDED ENTRY--TITLE |
|---|
| 9 (RLIN) |
19786 |
| Title |
Curso de gestión empresarial |
| Volume number/sequential designation |
9 |
| 500 ## - GENERAL NOTE |
|---|
| General note |
La Biblioteca no tiene los tomos 2 y 8 |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
Bibliografía: p. [235]-241 |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Contenido: Un panorama alentador -- La retención de clientes y la rentabilidad de la empresa -- La satisfacción de los clientes -- La recuperación de clientes insatisfechos y desertores -- La ecuación valor por esfuerzo: el corazón de todo el modelo -- El feeling: la creación de valor mediante intangibles -- La vinculación y las contribuciones de los empleados -- La satisfacción de los empleados y el salario emocional -- Liderazgo: la creación de entornos de alto rendimiento -- Diccionario ideológico para una gestión Servicios % Beneficios. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| 9 (RLIN) |
19787 |
| Topical term or geographic name as entry element |
Gestión empresarial |
| Form subdivision |
Colecciones |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| 9 (RLIN) |
19859 |
| Topical term or geographic name as entry element |
Administración de empresas |
| General subdivision |
Procesamiento de datos |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| 9 (RLIN) |
19860 |
| Topical term or geographic name as entry element |
Inteligencia emocional |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| 9 (RLIN) |
19861 |
| Personal name |
Serrano, Juan |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| 9 (RLIN) |
19862 |
| Personal name |
Soler, Iñigo |
| 710 ## - ADDED ENTRY--CORPORATE NAME |
|---|
| 9 (RLIN) |
19790 |
| Corporate name or jurisdiction name as entry element |
Empresa Editora El Comercio (Lima) |
| 710 ## - ADDED ENTRY--CORPORATE NAME |
|---|
| 9 (RLIN) |
454 |
| Corporate name or jurisdiction name as entry element |
Universidad Peruana de Ciencias Aplicadas |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Koha item type |
Libros |
| Classification part |
658.08 |
| Item part |
C8 9 |